Course curriculum

  • 1

    Chapter 1 - Introduction

  • 2

    Chapter 2 - Obtaining Validation of Completion - Actual Course Material Start

    • Lesson 1 - The Reality of Doing Business, Including in Child Care

    • Lesson 2 - Main Reasons for Any Difficulty

    • Lesson 3 - Managing Legitimate Grievances

    • Lesson 4 - Dealing with Those Who Have Low Self-Esteem

    • Lesson 5 - Dealing with Those Who Have a Long Nurtured Spirit of Complaint

    • Lesson 6 - Dealing with the Rumor Spreader

    • Lesson 7 - Dealing with Other Personality Issues

    • Lesson 8 - Final Tips on Managing Potential Confrontation with Parents
  • 3

    Chapter 3 - The Review

    • Lesson 1-A: - Review